We Are Fairtrade Now Open
Good news!
www.wearefairtrade.com is open for business.
After all the hard work by the team and the hurdles we have had to cross, it was such a wonderful feeling to see our very first online order come in.
We have a lot of stock already and more is on its way. So, if you don't see what you want on your first visit, do keep checking so that you don't miss anything.
Automated Service
We have spent a great deal of time trying to set up systems to keep you informed of the progress of your orders without the need to ring in and check.
We don't have telephone-based customer service at the moment but rest assured you will be able to see what is going on.
Help Videos
Now that we have tested all the elements of our site, I will start to record videos to help you find your way round the site. They will start appearing over the next few days.
FEEDBACK IS ALWAYS HELPFUL
We have tested the new website as hard as we can but there is no test that can flush out problems as well as actual customers can. So, if you encounter any problems with the website or the buying process, please can you drop us an email to:
<mailto:helpme@wearefairtrade.com>
help@wearefairtrade.com <mailto:helpme@wearefairtrade.com>
explaining exactly what the problem is. We will be monitoring that mailbox carefully and will do our best to remedy any problems in the shortest possible time.
SPREAD THE WORD
We want to do the most we can to support producers in the Global South as well as giving ethical purchasers the best options we can. So, if you know of people who you think would be interested in what we are doing, please can you invite them to subscribe to our mailing list using the link below.
In the meantime have a wonderful week and do look out for another email from us, early next week, with an update on our website launch.
All the best
Mark
<https://d3k81ch9hvuctc.cloudfront.net/company/Tqxfyk/images/74c1f49e-159d-446d-a64c-4b6b906a9ddf.png>
Mark and the We Are Fair Trade team.